Refund policy

14 Day Return Policy

At JP's Fragrance Corner, we want you to shop with confidence. If you are not completely satisfied with your purchase, eligible items may be returned within 14 days of the delivery date, subject to the following conditions.

Return Eligibility

To qualify for a return:

  • A Return Merchandise Authorization (RMA) must be requested and approved before any item is returned.
  • The item must be returned within 14 days of the delivery date.
  • The product must be unused, unopened, and in its original condition.
  • All original packaging, seals (if applicable), inserts, accessories, and promotional items must be included.
  • The item must be shipped in protective packaging to prevent damage during transit.

Returns received without an approved RMA may be refused or returned to the sender.

Non-Returnable Items

For hygiene and quality assurance reasons, the following items are not eligible for return:

  • Opened or used fragrances
  • Samples or decants
  • Gift cards
  • Clearance, final sale, or otherwise marked non-returnable items

How to Request an RMA

To request a Return Merchandise Authorization (RMA), please contact our customer service team at customerservice@jpsfragrancecorner.com within 14 days of delivery and include:

  • Your order number
  • The item(s) you wish to return
  • The reason for your return

Once approved, you will receive return instructions and your RMA number. The RMA number must be clearly referenced with your return shipment.

Return Shipping

Unless the return is the result of our error or a defective product, customers are responsible for all return shipping costs. We recommend using a trackable shipping service, as we are not responsible for packages lost or damaged in transit.

Inspection & Refunds

Once your return is received and inspected, we will notify you of the approval or denial of your refund.

If approved, your refund will be issued to your original method of payment, less any applicable shipping charges, within 5–10 business days. Processing times may vary depending on your financial institution.

Damaged, Incorrect, or Missing Orders

If an order arrives damaged, incorrect, or incomplete, customers must contact jpsfragrancecorner@gmail.com within 48 hours of delivery with:

  • Order number
  • Clear photos of the packaging and product
  • Description of the issue

We reserve the right to determine, at our sole discretion, whether a replacement, store credit, shipping claim, or other resolution will be offered.

Chargebacks & Fraud Prevention

By completing a purchase, the customer agrees not to initiate chargebacks or payment disputes for reasons covered under this policy, including dissatisfaction with scent profile or refusal to read the product description and policies prior to purchase.

Fraudulent chargebacks may be contested using order records, tracking confirmation, customer communications, and acknowledgment of store policies accepted at checkout.